Help Desk

In today’s dynamic business environment, the drive for efficient service delivery and management has given rise to enterprise service management (ESM). In this post, you will read about what ESM is, learn about its advantages and standard functionalities. We’ll also highlight the top 10 enterprise service management software on the market. Which one is the…

Any successful team in the business world must have enough information about the product or service they deal with. Building efficient knowledge base software for your products or services and self-help resources for your customers and employees is a huge investment. A number of knowledge base tools exist in the market today, and any modern-day…

Edited: 10/12/2023 10:45 AM As an IT professional, navigating the intricate web of your organization’s IT infrastructure can be daunting. This complex network involves numerous elements, including hardware, software, databases, and the relationships between them. So, how do we streamline the management of all these components? Enter the best CMDB tools. Read what such software…

To ensure business success, it’s important to have a well-managed customer service system. Help desk software and ticketing systems can help, but finding the right one can be challenging. In this article, we’ve compiled a list of the best five free help desk ticketing systems.  The Importance of Help Desk Software in Managing Customer Service TOP…

A strong relationship between an IT department and a business team doesn’t develop by chance. As such, many businesses choose to use the comprehensive, consistent guidance offered by frameworks like the Information Technology Infrastructure Library (ITIL) to foster such relationships. Currently overseen by AXELOS, ITIL has been around in some form since the 1980s and…

Many professionals had to adapt to remote work at the start of the pandemic. However, distanced jobs may be here to stay: 86% of employees see remote work as the future. As a result, you might wonder if your IT asset management (ITAM) strategy is ready to leave the office. Fortunately, there are a few…

ITIL, or Information Technology Infrastructure Library, is a framework designed to help organizations effectively manage IT services. It consists of best practices and processes that enable companies to align IT operations with strategic goals and deliver superior services to customers. Read what ITIL is and how it enables organizations to improve IT service management practices….

Managing software licenses can be a daunting task for businesses relying on multiple premium software solutions. In this article, we explore the importance of license management software and present our best five picks for effective software license tracking solutions. Software License Tracking Tools for BusinessWhy You Need Software License Management Software5 Top Software License Tracking…

Small technical support teams face heightened pressure when managing customer requests with limited IT resources. This article aims to assist in choosing appropriate help desk software and showcase the resulting benefits for your company. Explore the top 5 help desk software options recommended in this article. TOP Software for IT TeamsThe Best Help Desk Software…

EDITED: 11/3/2022 Getting to the root cause of IT issues and resolving them quickly is a crucial part of keeping customers satisfied with their services. IT service providers responsible for monitoring their customers’ complex IT environments and systems face the challenge of determining how best to manage, organize, and complete each support request. With multiple…

If you’d like to deliver reliable and consistent service to your customers, these help desk solutions can help maximize customer satisfaction.

Working in Information Technology (IT) isn’t always easy. If you’re handling requests from multiple departments and communication channels, the challenge only grows. As such, finding a way to simplify and organize incoming tasks can be essential if you want to smoothly run a team. Fortunately, you don’t have to do it alone. A ticketing system…

Modern businesses rely more than ever on complex IT infrastructure. As your operation grows, so does the variety of IT issues you’ll need to deal with. At some point, IT problem management software becomes a necessity if you want to keep operations running smoothly. For the uninitiated, IT problem management software gives your team the…

ITIL (Information Technology Infrastructure Library) refers to a subsection of ITSM (IT service management) focused on making sure businesses can keep up with their IT needs. Since digital needs change quickly and change often, ITIL is less of a step-by-step list than a guiding framework. You can break down ITIL best practices in different ways….

Help desk software is evolving at a rapid pace, and with this evolution comes countless metrics to be monitored. Understanding what all of them mean, how they relate to help desk performance, and which should be a priority is increasingly difficult. When it comes to help desk management, different guides and support sites are likely…

IT often requires a high degree of organization. If you’re juggling multiple software licenses, it’s not unusual for one to fall through the cracks. However, the result of this oversight can be a failed Microsoft license compliance audit and the fallout. Fortunately, you can prepare by setting up a well-categorized system ready to handle compliance…

Before the COVID-19 pandemic, working from home was just one of many ways to run a business. Now, almost every enterprise has established remote offices for their employees—even IT teams who in the past would never consider a remote workforce. To provide your team with the support they need regardless of their location, you need…

Today employees seek instant online help and prefer technical support through an online information base instead of waiting for a human support technician to respond via email or call. To meet high service expectations, enterprises strive to build a simple and comprehensive knowledge base that empowers employees to resolve issues in a few clicks. A…

Your business’ service desk is an important part of your employee service ecosystem. As the main point of contact and resolution, ensuring it stays in top shape is essential. However, knowing exactly how to achieve this status can be puzzling. Fortunately, there’s a way to demystify the process. By focusing on the aspects of your…

Keeping track of all the vendors your business relies on can be challenging. As your company grows, you’ll likely come to rely on a broad assortment of suppliers with rotating inventories and varying prices. Fortunately, vendor management software and other procurement tools can simplify software, hardware, and service purchases when they’re needed. If you have…

We live in an age of disruption, where startups with new ideas are challenging the status quo and competing against incumbents. However, most startups aren’t ready for the marathon; they struggle to scale up amidst numerous operational challenges. At the same time, many of these operational challenges aren’t new and have standard solutions available in…