In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous alerts, notifications, and service requests or tickets from end users.
More and more, businesses are relying on technology in their day-to-day functions, which means IT teams must provide top-notch service to keep operations running smoothly. To improve their quality of support, IT teams use a practice called IT service management (ITSM) and associated software. So, what is ITSM software? I hear people talk about it … Read more Best IT Service Management Reviews