For nearly three decades, developers have been using File Transfer Protocol, or FTP, to transfer files. However, using FTP can leave your data and passwords vulnerable during the transfer, as FTP doesn’t encrypt passwords. Consequently, many developers have switched to using Secure File Transfer Protocol (SFTP) or File Transfer Protocol over SSL (FTP/S). Using an … Read more 6 FileZilla Alternatives for Safe File Transfers
Azure is a flexible and scalable cloud computing service announced in 2008, released in 2010 as Windows Azure, and renamed Microsoft Azure in 2014. While traditional IT infrastructure requires you to manage on-premises servers, Azure takes a cloud-based approach, so you can build, run, and manage your applications with a Microsoft-managed global cloud storage site. … Read more Azure Service Bus Explained: What It Is, How To Use It, and How To Monitor It
Maintaining data security is a top priority for any organization. Secure Sockets Layer certificates—usually called SSL certificates—are an important part of this effort. SSL certificates are small data files designed to prevent hackers from getting access to private business data as it passes between a website and a visitor’s browser. They do this by creating … Read more SSL Certificate—How to Monitor and Manage Certificates
Today employees seek instant online help and prefer technical support through an online information base instead of waiting for a human support technician to respond via email or call. To meet high service expectations, enterprises strive to build a simple and comprehensive knowledge base that empowers employees to resolve issues in a few clicks. A … Read more 5 Tips to Build a Great Knowledge Base
IT often requires a high degree of organization. If you’re juggling multiple software licenses, it’s not unusual for one to fall through the cracks. However, the result of this oversight can be a failed Microsoft license compliance audit and the fallout. Fortunately, you can prepare by setting up a well-categorized system ready to handle compliance … Read more Microsoft License Compliance Audit Solutions
Your business’ service desk is an important part of your employee service ecosystem. As the main point of contact and resolution, ensuring it stays in top shape is essential. However, knowing exactly how to achieve this status can be puzzling. Fortunately, there’s a way to demystify the process. By focusing on the aspects of your … Read more Tips to Boost Your Service Desk Performance
Keeping track of all the vendors your business relies on can be challenging. As your company grows, you’ll likely come to rely on a broad assortment of suppliers with rotating inventories and varying prices. Fortunately, vendor management software and other procurement tools can simplify software, hardware, and service purchases when they’re needed. If you have … Read more Vendor Management Software
Today, businesses are investing heavily in digital technologies to improve different aspects of their business and get an edge over the competition. Customers are at the center of most of these digital initiatives, and businesses are always seeking better tools and systems to track customers and understand their needs. Businesses need to understand how their … Read more What Is Digital Experience Monitoring and Why it Matters
Successful service desk management requires a complete and clear understanding of internal processes, service desk metrics, and end-user expectations. Besides having relevant technical experience, skills, and competencies, IT service desk managers must know how to keep their employees happy and team of technicians well-managed to fulfill end-user expectations. What is an IT Service Desk? An … Read more 7 Tips for Success for Service Desk Managers
The IT infrastructure and applications in large enterprises require dedicated staff for their management, maintenance, and security. It’s a complex job, which can overwhelm any team with tickets and issues, and that’s why IT teams are always looking out for trustworthy ways to automate, centralize, and simplify their work. One of the typical ways to … Read more Best Patch Management Software To Keep Your Devices Up To Date