Comparisons

If you don’t pay close attention to the health and performance of your applications and servers, you could miss issues impacting end-user productivity. When companies spend hours searching for root causes, the downtime can translate to lost revenue. To ensure applications are running smoothly and accelerate the resolution process when they aren’t, most IT professionals…

The help desk function is the cornerstone for resolving end-user issues, and these end users consist of customers and employees distributed across multiple business units and geographic locations. Accordingly, the help desk function should ensure better customer service to improve brand loyalty, and it should service employee requests efficiently to reduce the impact on productivity….

If you are searching for a powerful on-premises Managed File Transfer (MFT) solution, it’s likely you came across Progress Managed File Transfer solution, MOVEit Transfer. MOVEitTransfer is a former product of Ipswitch, a popular provider of secure data file transfer and network management software, acquired by Progress in 2019. MOVEit Transfer is considered by many…

Security Information and Event Management (SIEM) solutions combine Security Information Management (SIM) and Security Event Management (SEM) functions into an integrated and comprehensive security management solution. Put simply, SIM utilities collect, analyze, and report on data from logs. SEM solutions complement these SIM utilities by analyzing event and log data continuously, usually in real time,…

Modern customer-facing companies run and thrive on the back of support services. Whatever product or service you sell, customers are going to turn to you for help, and you need to be able to deliver it efficiently. That’s where service desk software comes in. With either Jira or SolarWinds, you get access to powerful service…

Providing top-notch customer support is one of the most important things you can do to keep users coming back. If customers know you support them, they’re more likely to make future purchases, recommend you to their friends, and rate your services highly. The smartest thing you can do to stay on top of support requests…

Providing online customer service is harder than you might think. It’s not just a matter of scale either—without the right tools, your team won’t be able to handle complaints efficiently and find the best solutions. The goal of service desk software is to solve those problems and help you provide a better customer experience. Some…

SolarWinds® Pingdom® provides a range of services from user experience insights to proactive transaction monitoring. For those evaluating TeamViewer Web Monitoring (Monitis), Pingdom is a trusted alternative in the same space.

With a growing user base, the range of log sources DevOps needs to monitor also grows. In such cases, a centralized log management solution greatly helps. While choosing a log management solution, it’s crucial to focus on advanced aggregation capabilities of tools designed to allow grouping of logs, based on various characteristics such as log…

The ability to support end users (both customers and employees) wherever they are has become an essential need for almost every organization, regardless of size. IT departments must provide immediate support to users running various OSes, including mobile devices or tablets working from home, a remote office location, or a storefront. That’s why remote support…