When something goes wrong, a help desk is the central point of contact for customers and employees to reach out for help. The help desk plays a vital role in helping end users fix issues and enabling them to find what they need. Organizations rely on help desk software and solutions to establish and continually … Read more Zendesk vs. Web Help Desk
Maintaining huge volumes of log information is important to businesses for compliance with IT regulations and policies and to gain an overview of the entire IT infrastructure deployed throughout the organization. Capabilities such as data extraction, dynamic log correlation, event resolution, live tailing, and S3 archiving demonstrate it’s smart to invest in a log management … Read more Papertrail vs. Logentries: In-Depth Feature Analysis
Managing a massive number of logs generated by several servers, applications, and devices can be challenging without a reliable log management tool. Although every logging solution covers the basic features required for log management, they differ in certain aspects. Organizations should choose a solution to fulfill the specific log management requirements such as log monitoring, … Read more Papertrail Vs. Sentry – A Comparative Analysis
Logs provide valuable information about an organization’s applications and systems, such as information about performance monitoring and troubleshooting, production monitoring, and security and compliance. To understand logs and mitigate risks, however, it’s crucial to have a reliable and advanced log management solution. Several log aggregation tools offer proactive monitoring, fast data analysis, and optimization features, … Read more Loggly vs. the ELK Stack: A Quick Feature Analysis – ELK Stack Alternative
Log messages contain useful information to help organizations trace issues such as abnormalities, unauthorized end-user behavior, and other activities deviating from usual standards and benchmarks. These log messages are often termed as event logs and are collected and archived for analysis. Analyzing these event logs helps users understand patterns and trends in activity within the … Read more Loggly vs. Logz.io: A Quick Comparison – Logz.io Alternative
With a growing user base, the range of log sources DevOps needs to monitor also grows. In such cases, a centralized log management solution greatly helps. While choosing a log management solution, it’s crucial to focus on advanced aggregation capabilities of tools designed to allow grouping of logs, based on various characteristics such as log … Read more Loggly vs. Sumo Logic: Comparing Innovative Logging Solutions
Any business running networking devices, microservices, and multiple servers generate a massive number of logs that can be challenging to manage. Such businesses require a centralized log management system to gain insights, resolve production issues, and streamline DevOps and IT teams. Most logging solutions provide a collection of agents coupled with frameworks, log types, and … Read more Loggly vs. Splunk: Search Speed, Tracing, and Log View Analysis
Logs hold crucial importance for a wide range of security information and event management (SIEM), application performance management (APM), AIOps, DevSecOps, and other IT administration-related tasks. Several available tools build upon core log management capabilities and offer advanced features for log analytics. However, in this wide ecosystem of tools, it’s not easy for beginners to … Read more Papertrail vs. LogDNA – Feature Comparison and Analysis
Log management refers to managing the log events via log management tools. It involves log collection, log parsing, searching, and log archiving, amongst others. While there are many log management tools available to choose from, users should pick a log management tool based on factors such as capabilities of the tool, features, pricing, organization size, … Read more Datadog vs Loggly vs Papertrail – Datadog Alternatives
With more and more companies embracing digital business models, business-critical applications become a key channel to reach out to customers. Customers expect seamless experiences with these applications and anticipate business to fix performance issues on the fly. Moreover, IT environments hosting and running business applications are more complex than ever, with a range of infrastructure, … Read more AppOptics vs. ManageEngine Applications Manager
In the world of computing, logs are an entity automatically appearing when your system registers an event. Log files come with a time stamp and usually record anything happening behind the scenes in operating systems or software applications. In summary, logs track everything the server, network, OS, or application deems worth documentation. They may carry … Read more Loggly, Papertrail, Logstash – Finding You the Right Log Management Tool
Maintaining application uptime is imperative to the seamless functioning of business processes. Even a small glitch can be detrimental and lead to costly consequences. For example, dealing with a slow infrastructure can negatively impact a company’s conversion and damage brand value and revenue. With organizations dealing with large, distributed, and modern asynchronous applications, practical application … Read more AppOptics vs. AppDynamics – 2020 Alternative to AppDynamics
In the era of digital transformation and cloud-based applications, delivering excellent customer experience is the primary focus of organizations. Keeping a tab of simple metrics like uptime, downtime, CPU, and memory utilization is no longer enough, and organizations are now leveraging application performance monitoring (APM) tools. A robust application performance monitoring tool helps organizations deliver … Read more Dynatrace vs. AppOptics – Dynatrace Alternative
Logs are raw and unfiltered data describing activities within a system. Logs can be used to detect system and application errors easily. They include information about website visitors and events details such as server crash, a random bug, security breach, overheating hard drive issues, dropped packets, and more. Logs provide developers with detailed information to … Read more Papertrail vs. Timber: Which Log Management Solution Is Better?
AppOptics vs. New Relic: Which Infrastructure and Application Performance Monitoring Solution Is Better?
In today’s highly distributed IT environment, monitoring a massive number of applications across diverse environments is a challenge. Moreover, application performance monitoring requires data for multiple dimensions, including user-experience information, application interactions data, usage and performance data of all application dependencies such as web servers and databases, and other application-related details such as application log … Read more AppOptics vs. New Relic: Which Infrastructure and Application Performance Monitoring Solution Is Better?
Logging refers to the practice of creating and maintaining the logs an application or system generates. As logging can take varied forms depending on factors like severity level, destination and format, having a log management tool becomes quintessential. A comprehensive log management tool allows IT teams to analyze a large number of log entries and … Read more Loggly vs. Scalyr: A Comparison
Application performance monitoring is crucial to helping ensure apps are delivering the significant business value they are designed for. Although application monitoring isn’t as simple as checking load times, it becomes quicker and easier with advanced and reliable application performance monitoring (APM) tools. These tools help organizations to get an overview of the application’s health … Read more Datadog vs. AppOptics – Datadog Alternative
Modern customer-facing companies run and thrive on the back of support services. Whatever product or service you sell, customers are going to turn to you for help, and you need to be able to deliver it efficiently. That’s where service desk software comes in. With either Jira or SolarWinds, you get access to powerful service … Read more Jira Service Desk vs. SolarWinds Service Desk
The bigger your business grows, the harder it becomes to stay on top of service requests. Whether you’re providing technical support or managing product returns, you need a system to help your team manage tickets efficiently and keep track of past issues. With SolarWinds® Service Desk and Zendesk, you get access to the tools you … Read more Zendesk vs. SolarWinds Service Desk
Modern customer support requires a cutting-edge solution to succeed. If you run a web-facing business, most of your customers probably reach out to you for help via online channels. The greater the number of channels you open, the more difficult it becomes to juggle them. Service desk software such as Freshservice and SolarWinds® Service Desk … Read more Freshservice vs. SolarWinds Service Desk
Providing online customer service is harder than you might think. It’s not just a matter of scale either—without the right tools, your team won’t be able to handle complaints efficiently and find the best solutions. The goal of service desk software is to solve those problems and help you provide a better customer experience. Some … Read more ManageEngine vs. SolarWinds Service Desk
Every business needs to provide its users with support services in one way or another. This applies regardless of your niche, industry, or product. However, the greater the volume of your customer base, the more difficult it becomes to stay on top of each incoming request. Ideally, you’ll have access to a service desk platform … Read more ServiceNow vs. SolarWinds Service Desk
Most successful online businesses can provide top-notch customer support. It’s one of the most powerful ways to keep users coming back to you. However, it’s near impossible to provide the best support you can as your customer base grows unless you employ industry-leading service desk software. Service desk software enables your business to provide better … Read more Spiceworks vs. SolarWinds Service Desk
A log management tool enables organizations to handle the entire log management process in an easy way. It features real-time anomaly detection and handles all the logs generated by apps, systems, users, or networks. Given the fact there are many log management tools in the market, picking one could be challenging. In this blog, we’ll … Read more Papertrail vs. Loggly: Which Is better?
Providing top-notch customer support is one of the most important things you can do to keep users coming back. If customers know you support them, they’re more likely to make future purchases, recommend you to their friends, and rate your services highly. The smartest thing you can do to stay on top of support requests … Read more LiveAgent vs. SolarWinds Service Desk
High customer satisfaction ratings, brand recognition, and good customer service features are all hallmarks of a good help desk solution. But how can you tell which solution offers the most effective IT services management (ITSM) for your technicians and end users? Before you invest in new help desk software, it’s important to understand the unique … Read more SysAid Help Desk vs. SolarWinds Service Desk Comparison
IT service management (ITSM) refers to a foundational set of methods and practices designed to organize IT workflow for the reliable and efficient delivery of services. Prioritizing ITSM is critical for companies hoping to improve the reliability and efficiency of their IT services. Because of the complexity of the processes involved, many organizations implement an … Read more Zoho Desk vs. SolarWinds Service Desk Comparison
Software solutions help automate much of the IT service management (ITSM) help desk process, which can streamline the workflow and help save businesses money. However, with so many service desk tools on the market, many technician teams are uncertain about which product is the best fit for their needs. To make your decision easier, I’ve … Read more Cherwell vs. SolarWinds Service Desk: What’s the Difference?
Monitoring the health of your website plays a critical role in its performance. However, many people mistakenly assume checking their site load times occasionally is enough. If you want to gather information about your website capable of providing truly meaningful insights—insights offering the opportunity to make significant improvements—you need various testing tools. This is why … Read more Pingdom vs. Uptrends: A Side-by-Side Comparison
Your website is likely a critical aspect of your business. However, trying to keep an eye on its availability yourself simply isn’t realistic, which is why you need a quality uptime monitoring tool. Fortunately, there are plenty of affordable solutions to choose from. Among the most popular are SolarWinds® Pingdom® and Uptime Robot. If you’re … Read more Pingdom vs. Uptime Robot: Which Tool Is Better for Monitoring Your Site?
Conducting business online can be highly competitive. If your website lets customers down, or you’re not sure about how your key features perform, it might be time to bring new resources on board. Fortunately, when it comes to keeping an eye on your website’s performance, you have some top-notch options to choose from. Keep in … Read more How to Choose an AlertSite Alternative in 2020
If you want to keep your users happy, your website needs to be both fast and available at all times. However, no single person can monitor a website 24/7/365, at least not until we get cybernetic implants. For now, your best bet is to rely on website monitoring tools. Two of the better options to … Read more Pingdom: A 2020 Alternative to Nodeping
Monitoring the performance and usability of your website or app is key to helping it succeed. However, with so many options available, it can be difficult to choose between platforms such as SolarWinds® Pingdom® and New Relic. However, taking a close look at what each platform offers can help you choose the best one for … Read more 3 Key Differences Between Pingdom vs. New Relic
Website monitoring tools can be intimidating. It’s often difficult to know precisely what you need to keep your website running in tip-top shape because these tools give you access to so many options and features. Without the right background, you can end up overpaying for functionality you don’t need. When it comes to this type … Read more Pingdom vs. Dynatrace: Best Website Monitoring Service in 2020
There are many services you can use to monitor your website’s performance. However, those platforms use several different tools. To get the insights you want, you’ll have to choose the right website monitoring service to match your needs. If you can get access to around-the-clock monitoring, for example, you won’t just be able to catch … Read more Pingdom vs. Site24x7: Two Website Monitoring Tools Compared
Keeping tabs on the health of your website can involve several metrics. When you consolidate all the data you need in one place, it’s easier to see where your site health is lacking. In this sense, performance monitoring should be a primary tool in your website’s first aid kit. The good news is there are … Read more Pingdom: A 2020 Alternative to StatusCake
Monitoring your website’s performance is critical. However, this process isn’t as simple as checking your loading times every now and then. To get an overview of your site’s health, you need access to a set of monitoring tools enabling you to track aspects such as uptime, real-life user data, and more. Many services can give … Read more Pingdom: A Datadog Alternative for 2020
When it comes to improving websites, choosing where to focus your resources can be challenging. Ideally, you’ll have the best possible data points to guide your decisions. Of course, this means you’ll need to know how to collect them. Leveraging the power of a website monitoring tool can be beneficial. As far as applications go, … Read more Pingdom: An Alternative to GTmetrix in 2020