As we all know, an extensive outage on Monday, October 4, brought Facebook, WhatsApp, and Instagram down. According to the estimates, this outage caused a loss of at least US$6 billion for Mark Zuckerberg as an effect of the stock price drop. And the impact on thousands of small and medium businesses relying heavily on…

Even if you’re not familiar with the ins and outs of SharePoint, you’ve probably heard of the platform. Launched by Microsoft in 2001, this popular web-based collaborative tool offers document management and storage systems teams can use to create and support websites and online portals. The platform uses workflow applications, “list” databases, and other logistical,…

As one of the biggest public cloud vendors on the market, Microsoft Azure has significantly grown in popularity over the years. With the many advantages of Azure, it’s easy to forget your services can quickly become far more expensive than your initial Azure cost estimate. Major cost savings is one of the main reasons why…

Azure is a flexible and scalable cloud computing service announced in 2008, released in 2010 as Windows Azure, and renamed Microsoft Azure in 2014. While traditional IT infrastructure requires you to manage on-premises servers, Azure takes a cloud-based approach, so you can build, run, and manage your applications with a Microsoft-managed global cloud storage site….

Business email compromise is an increasingly common type of cyberattack and can have a disastrous impact on a business if successful. To fully understand how to prevent business email compromise, you should first know the business email compromise definition and the different types of business email compromise attack your business may encounter—all of which will…

Today employees seek instant online help and prefer technical support through an online information base instead of waiting for a human support technician to respond via email or call. To meet high service expectations, enterprises strive to build a simple and comprehensive knowledge base that empowers employees to resolve issues in a few clicks. A…

Your business’ service desk is an important part of your employee service ecosystem. As the main point of contact and resolution, ensuring it stays in top shape is essential. However, knowing exactly how to achieve this status can be puzzling. Fortunately, there’s a way to demystify the process. By focusing on the aspects of your…

Keeping track of all the vendors your business relies on can be challenging. As your company grows, you’ll likely come to rely on a broad assortment of suppliers with rotating inventories and varying prices. Fortunately, vendor management software and other procurement tools can simplify software, hardware, and service purchases when they’re needed. If you have…

Email protection isn’t something to be taken lightly. Email can put users at risk of scams, malware, phishing, stolen devices, and stolen passwords. Without effective email protection tools, you could be giving hackers a direct route into your data and resources. But finding the best email protection software isn’t easy. The IT security software market…

With an increasing number of employees working from home, getting top-notch security software has become more important than ever before. While spam can be harmless and viewed as a minor productivity issue, it’s also a significant source of email-borne threats that can put the whole company at risk. Therefore, getting a robust, scalable anti-spam filter…

Email security has become a major concern for organizations due to the increasing number of advanced threats, phishing, and ransomware attacks. Taking email security lightly can be especially devastating to IT services providers due to the large scale of their operations with sometimes thousands of devices managed. According to McKinsey and Company, threats from inside…

With a recent shift toward remote work and a rising number of cyberthreats, managing and protecting a massive number of distributed endpoints with clear visibility is becoming an ever-increasing challenge. According to the latest Endpoint Security Report by Delta Risk, 55% of organizations now report an increase in endpoint security risk, and 49% of organizations…

It’s reported application/software downtime cost organizations $1.56 trillion in 2020. When you’re in a software/application-based business, you must be in complete control of your users’ digital experience. Furthermore, as applications become more elaborate and complex, you need to give your users the optimum experience to continue their user journeys. So how do you develop a…

Cloud-native digital products, including customer-facing websites and business-critical applications, are extremely important for most online businesses. Many businesses face challenges in maintaining high levels of uptime with a streamlined end-user experience due to increasing website traffic, application errors, server outages, and a myriad of other technical issues.

In this article, we look in-depth at both synthetic and real user monitoring and pit these two monitoring methods against each other. We discuss what you can expect to test and track, what insights you can expect to glean, and how you can use this knowledge to improve the performance of your website. After reading,…

One of the first tasks we get that we can clearly identify as “website monitoring” is often “make sure the website’s up.” We may be doing it for our personal website or blog, or that of a friend or relative running a business, or for work. Not only that, but monitoring whether a website is…

As every business depends significantly on its websites and applications for continuous operations, monitoring their health and performance is critical. Traditionally, uptime monitoring tools helped organizations check whether their webpages were loading smoothly and provided alerts whenever the pages failed to load. Though these uptime checks are still useful, organizations need more information about their…

We live in an age of disruption, where startups with new ideas are challenging the status quo and competing against incumbents. However, most startups aren’t ready for the marathon; they struggle to scale up amidst numerous operational challenges. At the same time, many of these operational challenges aren’t new and have standard solutions available in…

Exchange Server databases can be tricky to manage, and IT administrators can feel inclined to simply leave the files and information inside them alone. However, Exchange database monitoring is essential for clearing up space without damaging your system. This can help speed up performance, increase operation success, and save you time and energy by expediting…

Your organization’s IT environment is intricate, and as you increase operations your network grows more complex. The more jobs your network performs, the more difficult it becomes to streamline tasks and ensure seamless user experiences. But no matter how elaborate your business’s topology becomes, it will always rely on exceptional hardware performance. Virtual machines, or…

Systems management is a crucial part of any SysAdmin’s role. A successful systems management solution will streamline your IT processes, making every component involved work more effectively and economically, at both an individual and a collective level. As IT systems become more complicated, the demand for systems management solutions is growing, which means there are…