Common Features of Help Desk Software

While many of us—technology support staff and general end users alike—take IT service desks for granted, the concept of an IT help desk didn’t exist until the late 1980s. These early help desks were focused primarily on technology and hardware, rather than the end-user experience. When ITIL got involved in the 1990s to standardize and … Read more Common Features of Help Desk Software

5 Best Free Help Desk Software and Ticketing Systems – DNSstuff

The success or failure of your customer service systems directly impacts everything else in your business. If your customers are unhappy, it’s unlikely you’re going to be especially successful in the long term. For the sake of business continuity and continuous improvement, monitoring and managing your customer service solution is of paramount importance. Leaving it … Read more 5 Best Free Help Desk Software and Ticketing Systems – DNSstuff

Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

As companies scale and the volume of service requests increases, service desk software can significantly improve service operations and ensure customer satisfaction. Help desk software assists technicians by automating routine tasks such as ticket creation, assigning tickets to specific technicians, and tracking service tickets until closure. In fact, adopting the right service desk software can … Read more Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

What Is ITIL? 2020 Guide to ITIL Process Standards

Information Technology Infrastructure Library, also known as ITIL, is a framework of best practices that helps to deliver high-quality IT services. The approach ITIL takes is intended to combine processes, people, and technology to support service delivery, evolution, and maintenance for end users or customers. Business success can depend significantly on the stability, agility, and … Read more What Is ITIL? 2020 Guide to ITIL Process Standards