In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous alerts, notifications, and service requests or tickets from end users.
There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The … Read more What Makes a Good Service Desk?