Best Multi-Monitor Support Tools for Mac and Windows Remote Sessions

Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using dual or multiple monitors can increase a user’s productivity by up to 30% or more. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may … Read moreBest Multi-Monitor Support Tools for Mac and Windows Remote Sessions

Ultimate Guide to ITIL Event Management Best Practices in 2019

A strong relationship between an IT department and a business team doesn’t develop by chance. As such, many businesses choose to use the comprehensive, consistent guidance offered by frameworks like the Information Technology Infrastructure Library (ITIL) to foster such relationships. Currently overseen by AXELOS, ITIL has been around in some form since the 1980s and … Read moreUltimate Guide to ITIL Event Management Best Practices in 2019

Best IT Asset Management Software in 2019

Companies rely on hundreds of printers, computers, phones, software, and more to operate successfully on a day-to-day basis. Managing the health, inventory, and contractual agreements associated with each of these devices is no easy task. With a proper IT asset management system in hand, you can consolidate your assets into one central location, remain compliant, … Read moreBest IT Asset Management Software in 2019

Best Helpdesk Ticketing System in 2019

Whether you’re managing tickets for employees, customers, or both, having a service desk ticketing system in place is essential. These platforms take the exhaustive task of IT ticket management and turn it into a streamlined operation making life easier for everyone involved. Through automated workflows, ticket categorization protocols, and prioritization practices, your team can tackle … Read moreBest Helpdesk Ticketing System in 2019

5 Best Help Desk Software Solutions Reviews in 2019

With an influx of customer requests and a shortage of IT resources, incident management is becoming a big source of stress for understaffed support teams. In this article, I’ll help IT teams evaluate which software they should implement to meet their needs. I’ll also describe how a help desk system with a sufficient ticketing system … Read more5 Best Help Desk Software Solutions Reviews in 2019

Mac Remote Access Overview

Imagine this: an employee at the satellite office across the country is having computer trouble, but they use a Mac device. Or maybe you have dozens of Mac end-user devices to reach, update, troubleshoot, or otherwise manage, but you don’t have time to find each device and manually address the issues. Since many IT professionals … Read moreMac Remote Access Overview

The Ultimate Guide to Active Directory Best Practices in 2019

Security Groups, User Accounts, and Other AD Basics At many enterprises and SMBs that use Windows devices, IT teams are likely to use Active Directory (AD). Essentially, Active Directory is an integral part of the operating system’s architecture, allowing IT more control over access and security. AD is a centralized, standard system that allows system … Read moreThe Ultimate Guide to Active Directory Best Practices in 2019

Best Active Directory Management Tools in 2019

For administrators managing assets across enterprise networks, Active Directory is one of the most important tools in their toolbox. It doesn’t matter how large or small your operation is—managing assets, users, and authorizations across your network can be a headache. While Microsoft Active Directory (AD) is pretty indispensable when it comes to keeping tabs on … Read moreBest Active Directory Management Tools in 2019

Best Remote Support Software in 2019

The best remote support software is secure, user-friendly, and provides five-star customer support. IT professionals seeking software for their organization should consider pricing and licensing restrictions, as well as compatibility with their existing infrastructure and compliance with industry regulations. As remote work continues to rise, we expect to see the use of remote support programs … Read moreBest Remote Support Software in 2019