Differences Between RemotePC Attended Access and Dameware Attended Access
In today’s interconnected world, remote support solutions are essential for businesses and IT teams to assist users effectively. Among these solutions, RemotePC and SolarWinds® Dameware® are leading tools offering attended access capabilities. However, choosing the right tool requires thoroughly understanding its unique features, advantages, and ideal use cases. This article provides an in-depth comparison of … Read more Differences Between RemotePC Attended Access and Dameware Attended Access
Best Remote Support Software: Top Tools, Features, and Comparisons
The best remote support tool is secure, user-friendly, and provides five-star customer support. IT professionals seeking software for their organization should consider pricing and licensing restrictions, and compatibility with their existing infrastructure and compliance with industry regulations. As remote work continues to rise, we expect to see the use of remote support programs expand beyond … Read more Best Remote Support Software: Top Tools, Features, and Comparisons
16 Best TeamViewer Alternatives in 2025
TeamViewer has long enjoyed the advantage of being the primary remote management software solution in IT, but complaints about the high price point and a series of worrisome hacks have left many seeking out alternatives. Though TeamViewer is still a very useful solution that’s easy to set up and has plenty of helpful functionalities, it’s … Read more 16 Best TeamViewer Alternatives in 2025
IT Help Desk Practices You Should Know
Your Information Technology (IT) ticketing system manages requests. However, merely having help desk software doesn’t guarantee efficiency, quick resolutions, or satisfied customers. With a constant stream of incidents and a backlog of service requests to manage, it’s essential to know how to get the most out of your help desk. Fortunately, there are some useful … Read more IT Help Desk Practices You Should Know
6 Best Splashtop Alternatives for 2025
There are several remote desktop tools available on the market today, which can make it difficult to choose the one best suited to your company’s individual needs. Although Splashtop is a very popular remote access tool with a global customer base, it isn’t a one-size-fits-all solution and you may find another tool is better able … Read more 6 Best Splashtop Alternatives for 2025
What Is the Ticketing Process?
As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through … Read more What Is the Ticketing Process?
Seven Powerful Reasons You Need Efficient Ticket Management
IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Involving everything from routine maintenance to more complex tasks, the IT department is always busy maintaining company productivity. Without efficient help desk software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle … Read more Seven Powerful Reasons You Need Efficient Ticket Management
Dameware Remote Everywhere Review and Pricing
Remote support tools such as Dameware® Remote Everywhere (DRE™) are now crucial in the fast-paced IT environment. This article provides an overview of DRE, how it works, its pricing structure, and how it stands out from competitors like LogMeIn. What Is Dameware Remote Everywhere? How Does Dameware Remote Everywhere Work? The Difference between LogMeIn and … Read more Dameware Remote Everywhere Review and Pricing
Guide to Proactive IT support and problem solving with dedicated tools
As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to … Read more Guide to Proactive IT support and problem solving with dedicated tools
Your Help Desk Can Be a Powerful Ally in Maintaining HIPAA Compliance
Each industry has standards and regulatory compliance concerns. The health care industry arguably has the most well-known, thanks to the Health Insurance and Portability Accountability Act (HIPAA) and its efforts to keep electronic protected health information (ePHI) safe. HIPAA compliance is essential for organizations that store, maintain or transmit ePHI and staying on top of … Read more Your Help Desk Can Be a Powerful Ally in Maintaining HIPAA Compliance