Top 5 Software License Tracking Solutions

Many modern offices rely on a broad range of software for day-to-day operations. You’ll likely use diverse solutions for accounting, in-office communication, and more. As such, the more complex your business, the greater the chance it’ll rely on multiple software options. If the software happens to be premium—which is often the case—this means you need … Read more Top 5 Software License Tracking Solutions

The Best Service Request Management Software of 2020

In the last few decades, there’s been explosive growth in the number of digital devices, services, and applications that have transformed business operations across all sectors. At the same time, the underlying IT infrastructure supporting this digital growth has also become complex. Amidst this rising complexity, the IT teams in most organizations constantly receive numerous alerts, notifications, and service requests or tickets from end users.

Read moreThe Best Service Request Management Software of 2020

Change Management KPIs

When an organization makes the decision to enact a change, such as using different software or implementing a new form of technology, the effectiveness of the change needs to be forecast or measured to determine how it impacts business function. This is especially important for IT departments because it allows them to improve the efficiency … Read more Change Management KPIs

Enterprise Service Management Software—Do Businesses Really Need it?

Enterprise service management (ESM) is a relatively new term in the IT service scene, but ESM isn’t a brand-new invention. ESM expands on existing concepts from IT service management (ITSM) with a focus on improving IT services delivery and streamlining the end-user experience. It’s important to have both the right ESM strategy and the right … Read more Enterprise Service Management Software—Do Businesses Really Need it?

Service Desk and Dameware – Perfect Remote Solution?

IT service management (ITSM) is an umbrella term encompassing the design, implementation, and ongoing support and management of an organization’s IT services. ITSM includes everything from managing devices, like end-user workstations, printers, and scanners, to password resets and troubleshooting larger issues. These capabilities are an essential part of ensuring a business remains functional and productive. … Read more Service Desk and Dameware – Perfect Remote Solution?