Configuration Management Databases (CMDB) are critical components of any business IT infrastructure. The CMDB is where critical data concerning the IT infrastructure—and how it works—goes. Without CMDB software, it can be difficult to understand the IT components’ relationships in your stack. In this article, we’ll give you an overview of how CMDB software works and … Read more What Is a CMDB Used For?
Managing a help desk can be difficult. If you’re coordinating a complex system, you probably deal with a seemingly endless flow of urgent tickets. It might seem like all you can do is react to each issue as it comes up. Fortunately, this isn’t your only option. Implementing some best practices can help you achieve … Read more 5 Best Practices for Better Help Desk Management
Many professionals had to adapt to remote work at the start of the pandemic. However, distanced jobs may be here to stay: 86% of employees see remote work as the future. As a result, you might wonder if your IT asset management (ITAM) strategy is ready to leave the office. Fortunately, there are a few … Read more Is Your ITAM Strategy Ready for Remote Work?
E-commerce businesses deal with a large number of support requests routinely. Since you may not have a physical location where customers can come in for help, that means questions coming your way arrive through an e-commerce help desk. By using the right e-commerce help desk software for your needs, you’ll be able to answer shoppers … Read more 3 Help Desk Software Solutions for E-Commerce
Today, organizations depend entirely on information technology and system support for their business to function. Any IT incident, including disruption in business-critical systems, server shut-downs, or breakdowns, may result in devastating consequences. Modern enterprises demand robust incident management more than ever before to ensure operational agility and business continuity. What Is Incident Management? When an … Read more Top 3 Must-Have Incident Management Features
While it’s common for end users to run into problems with products or services, they expect a prompt and seamless support experience. The help desk function acts as a central point for this experience and plays a prominent role in helping small businesses achieve end-user satisfaction. To run an effective help desk, leverage help desk … Read more Top 3 Help Desk Software Solutions for Small Business
There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The … Read more What Makes a Good Service Desk?
In today’s digital era, IT services form the backbone of businesses and play an indispensable part in keeping them resilient. With the majority of the workforce now operating remotely, IT departments need to ensure every service request or incident reported by end users from any location, at any time, is seamlessly captured, monitored, and resolved … Read more 5 Essential Ticketing Software Features
Asset management in IT teams is mostly about keeping track of the physical hardware that comprises your infrastructure and keeping tabs on mobile devices and virtual machines. In recent years, IT asset management (ITAM) has grown to include software licenses and cloud subscriptions, so organizations can gain a complete overview of everything they own or … Read more 8 Best Asset Management Software Tools
When an organization makes the decision to enact a change, such as using different software or implementing a new form of technology, the effectiveness of the change needs to be forecast or measured to determine how it impacts business function. This is especially important for IT departments because it allows them to improve the efficiency … Read more Change Management KPIs