Monitoring Software: Build vs. Buy

Chances are good that you’ve encountered the “build versus buy” dilemma at some point in your professional career. With the increased popularity of hosted IT and developer-facing SaaS, the decision to outsource IT functions or build and maintain them in-house is more complicated than ever. Unfortunately, many decision makers still allow their decisions to be … Read moreMonitoring Software: Build vs. Buy

Who Benefits the Most from Your Help Desk Tool?

Help desk software helps companies resolve tech issues faster, eliminating menial tasks and allowing IT departments to resolve complaints more efficiently. Through the organization of information, streamlined workflows, and the elimination of time-consuming manual processes, support specialists can focus on what they do best: addressing requests that demand their particular expertise. Too often, help desk … Read moreWho Benefits the Most from Your Help Desk Tool?

How To Make CloudWatch AWSome

Amazon CloudWatch is a popular option for collecting system and performance metrics from your AWS resources.  For some services, it’s the only means available to collect badly needed metrics data. CloudWatch makes it trivially easy to fetch core system metrics like CPU, Network, and Disk, as well as more specialized metrics like queue-sizes and latency … Read moreHow To Make CloudWatch AWSome

Three Simple Tools for Improving Customer Service

The quality of the customer service your company provides cannot only make or break your reputation; it can have a significant impact your bottom line. According to the [24]7, Inc. 2016 Customer Engagement Report, almost half (47%) of customers would take their business to a competitor within a day of experiencing poor customer service, and … Read moreThree Simple Tools for Improving Customer Service

Top 50+ Tech Influencers and Thought Leaders You Should Follow

Today’s technology is growing at an extraordinary pace, so it is important to follow industry influencers and thought leaders to stay in the loop and learn new trends and best practices. Keeping on top of things in the industry is a great way to make sure you are functioning most effectively every day.

We have compiled a list (in no particular order) of tech geeks from system, virtualization, storage, database, network, and security management domains, who we think are the top influencers and thought leaders you should follow.

Read moreTop 50+ Tech Influencers and Thought Leaders You Should Follow

SQL Server Performance Tuning Tips

Query tuning is often the fastest way to accelerate SQL Server performance. Most often system-level server performance (memory, processors, and so on) improvement measures are ineffective and expensive. Expert developers believe most performance issues can be traced to poorly written queries & inefficient indexing, not hardware constraints. In fact, some performance issues can only be … Read moreSQL Server Performance Tuning Tips

SQL and Database Performance Tuning Guide and Checklist: Expert Tips

A Database Administrator (DBA) is like a racecar technician. Building and optimizing a high-performance vehicle requires minuscule fine-tuning and attention to detail. A tweak here and an adjustment there could shave just a fraction of a second from your lap time. Of course, that fraction of a second could determine whether you win or lose … Read moreSQL and Database Performance Tuning Guide and Checklist: Expert Tips

Policy Compliance or Network Configuration Management?

Is there a silver bullet for making policy and risk compliance easier? While there is no single solution which will manage compliance end-to-end, the answer may surprise you. But first a little background. Introduction Risk Management is fundamental to maintain a successful enterprise. The purpose of Risk Management is to identify uncertainties, hazards, exposures, liabilities … Read morePolicy Compliance or Network Configuration Management?