Help Desk

The best remote support tool is secure, user-friendly, and provides five-star customer support. IT professionals seeking software for their organization should consider pricing and licensing restrictions, and compatibility with their existing infrastructure and compliance with industry regulations. As remote work continues to rise, we expect to see the use of remote support programs expand beyond…

Each industry has standards and regulatory compliance concerns. The health care industry arguably has the most well-known, thanks to the Health Insurance and Portability Accountability Act (HIPAA) and its efforts to keep electronic protected health information (ePHI) safe. HIPAA compliance is essential for organizations that store, maintain or transmit ePHI and staying on top of…

An effective trouble ticket system can be a lifesaver for all organizations that must handle thousands (or more!) support queries each day. Choose the right ticket system, and it’ll help you resolve questions, suggestions, and complaints, as quickly as possible. Many of the tasks typically handled manually will even get automated.Given that there are many…

In today’s interconnected world, remote support solutions are essential for businesses and IT teams to assist users effectively. Among these solutions, RemotePC and SolarWinds® Dameware® are leading tools offering attended access capabilities. However, choosing the right tool requires thoroughly understanding its unique features, advantages, and ideal use cases. This article provides an in-depth comparison of…

While it’s common for end users to run into problems with products or services, they expect a prompt and seamless support experience. The help desk function acts as a central point for this experience and plays a prominent role in helping small businesses achieve end-user satisfaction. To run an effective help desk, leverage help desk…

In today’s fast-paced IT environment, having robust and reliable remote support software is non-negotiable. That’s where SolarWinds Dameware® Mini Remote Control (MRC) steps in. This comprehensive guide delves into what Dameware MRC is, how to use it, its pricing structure, and how to download it. Whether you’re an IT professional looking for an efficient way…

TeamViewer has long enjoyed the advantage of being the primary remote management software solution in IT, but complaints about the high price point and a series of worrisome hacks have left many seeking out alternatives. Though TeamViewer is still a very useful solution that’s easy to set up and has plenty of helpful functionalities, it’s…

As organizations increasingly offer work-from-home (WFH) or hybrid work solutions, finding reliable remote desktop control software has never been more crucial. The best remote desktop software for Windows not only offers end users the ability to easily and securely connect with IT professionals but also allows IT teams to monitor devices and update systems without…

For IT teams and network admins who need to resolve technical issues, getting to the root of the problem without getting in the way of other peoples’ work can be difficult. You need to figure things out before they cause issues across your network, but you can’t bring everything to a halt to do it….

Dameware Remote Support (DRS™) is a valuable tool for IT professionals seeking to streamline support services. This article covers its features, pricing structure, download instructions, and how it compares to Mini Remote Control. Let’s dive into the world of remote IT support with Dameware. What Is Dameware Remote Support? At the heart of efficient IT…

The success or failure of your customer service systems directly impacts everything else in your business. If your customers are unhappy, it’s unlikely you’re going to be especially successful in the long term. For the sake of business continuity and continuous improvement, monitoring and managing your customer service solution is of paramount importance. Leaving it…

As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to…

IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Involving everything from routine maintenance to more complex tasks, the IT department is always busy maintaining company productivity. Without efficient help desk software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle…

There are several remote desktop tools available on the market today, which can make it difficult to choose the one best suited to your company’s individual needs. Although Splashtop is a very popular remote access tool with a global customer base, it isn’t a one-size-fits-all solution and you may find another tool is better able…

Remote support tools such as Dameware® Remote Everywhere (DRE™) are now crucial in the fast-paced IT environment. This article provides an overview of DRE, how it works, its pricing structure, and how it stands out from competitors like LogMeIn. What Is Dameware Remote Everywhere? How Does Dameware Remote Everywhere Work? The Difference between LogMeIn and…

Your Information Technology (IT) ticketing system manages requests. However, merely having help desk software doesn’t guarantee efficiency, quick resolutions, or satisfied customers. With a constant stream of incidents and a backlog of service requests to manage, it’s essential to know how to get the most out of your help desk. Fortunately, there are some useful…

As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through…

IT service desks manage both internal and external requests. Even for a small organization, this level of work means it’s easy for the quality of support services to dip without you noticing. Over time, this can lead to unhappy customers and employees—all of which can be avoided by paying attention to service desk benchmarks. Service…

Release management can play a significant role in providing support services for an entire company. However, it’s often time-consuming to handle manually. Fortunately, by using release management solutions, you can plan and roll out fixes for entire departments in a matter of minutes. Service desk release software combines help desk and release management capabilities, so…

Successful service desk management requires a complete and clear understanding of internal processes, service desk metrics, and end-user expectations. Besides having relevant technical experience, skills, and competencies, IT service desk managers must know how to keep their employees happy and team of technicians well-managed to fulfill end-user expectations. What is an IT Service Desk? An…

There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The…