Most organizations, from financial institutions to healthcare providers, need a reliable and secure managed file transfer (MFT) solution to transfer large volumes of sensitive data across their networks securely. Enter Serv-U® MFT, a comprehensive and feature-rich MFT solution designed to meet the demanding requirements of modern businesses. But what exactly is Serv-U MFT, and how…

As an IT professional, you know how valuable your time is. You don’t want to spend time handling basic support requests or updating service records. That’s where IT self-service portal comes in. The right tool can empower your users to resolve common issues on their own and free you up to focus on more strategic…

IT service desks manage both internal and external requests. Even for a small organization, this level of work means it’s easy for the quality of support services to dip without you noticing. Over time, this can lead to unhappy customers and employees—all of which can be avoided by paying attention to service desk benchmarks. Service…

Release management can play a significant role in providing support services for an entire company. However, it’s often time-consuming to handle manually. Fortunately, by using release management solutions, you can plan and roll out fixes for entire departments in a matter of minutes. Service desk release software combines help desk and release management capabilities, so…

Successful service desk management requires a complete and clear understanding of internal processes, service desk metrics, and end-user expectations. Besides having relevant technical experience, skills, and competencies, IT service desk managers must know how to keep their employees happy and team of technicians well-managed to fulfill end-user expectations. What is an IT Service Desk? An…

There are a lot of options available when it comes to service desk software, whether you run a small business or an enterprise-level company. Choosing the right help desk solution can set the tone for how you deal with customer support requests, which is significant if you want to keep users happy and returning. The…

Service Desk and Help Desk software are essential tools for organizations to provide efficient and effective customer service, but also for end users, such as your company’s employees. With features such as ticket management, self-service options and analytics, this software streamlines operations and improves the overall service experience. Discover the best service desk and help…

When companies talk about their IT services, they may be referring to a help desk, a service desk, or something else altogether. Part of the problem is the differences between a help desk and a service desk aren’t always clear. Since the distinction can make a difference, especially when choosing a software solution, this guide…

In the modern work environment, every department functions as a service provider. While IT traditionally handles specific requests, the potential for expanding IT service management (ITSM) practices across the organization is immense—from HR to Facilities, and Finance. The best consumer products and services have customer experience down to a science. It should be a low…

In today’s fast-paced digital landscape, organizations are seeking innovative solutions to enhance their IT Service Management (ITSM) practices. One such approach is integrating Artificial Intelligence (AI) into ITSM. This convergence promises to streamline processes and significantly improve service delivery and operational efficiency. Understanding AI in ITSM (AISM) AI in ITSM (AISM) refers to using advanced…

Businesses generate a lot of documentation each day, including forms, reports, spreadsheets, and documents. This not only makes documentation management operations complicated, but also affects service delivery. It is crucial to have a document management system in place to ensure the data is organized and managed efficiently. Managing documents through automated processes can save time…

Drowning in a pile of alerts, notifications, and endless user tickets? Dive into the world of IT service request management software, which streamline these processes for you. In this guide, we break down the best service request management software out there so you can decide which tool works best for your business needs. Trust us—your…

Incident management can be a complex process. Between investigating root causes, understanding how configuration items relate to each other, determining which OS the user is currently on, resolving minor issues, and troubleshooting complex problems, you can end up investing a lot of time and resources to resolve issues your teams has solved before. As such,…

Discover the transformative power of the best Workflow Management Software. Learn how this cutting-edge technology can optimize productivity, streamline operations, and enhance team collaboration. From startups to established enterprises, find invaluable insights on selecting the right software for your business. Revolutionize your workflow and boost productivity today – read the full article now! What Does…

It can be incredibly frustrating when you finally finish a large project and attempt to send your file to your boss, colleague, friend, or supervisor, just to be told the file is too large to send. What’s more, many workarounds may not offer appropriate security measures to protect your files. Especially for business use, there…

My point here is this: every IT professional and practitioner needs a good FTP client (and possibly server) in their corner. Whether you’re building a site or sharing files, FTP provides ease and capacity unavailable in simple computer-to-computer transfers. The popularity and long history of this protocol means there are lots of players in the…

With the spread of remote work and contractual employees, business file sharing has never been more important. The right software solution needs to handle massive file sizes without a hitch, but it also needs to be optimized for secure file sharing. Fortunately, there are a number of great solutions on the market, so much so…

IT professionals looking to use FTP on a Mac must fully understand what FTP is, the risks involved, and the tools available to help them increase efficiencies and keep sensitive information secure. To understand how to use FTP on a Mac, it’s important to fully grasp what FTP is and how it works. File transfer…

This article provides an in-depth MTF software comparison, sharing the pros and cons of some great MFT servers: 1. SolarWinds Serv-U MFT 2. GoAnywhere MFT 3. JSCAPE MFT Server 4. MOVEit 5. Axway Managed File Transfer 6. CData Arc 7. Globalscape Enhanced File Transfer™ (EFT™) 8. IBM Sterling Secure File Transfer  To optimize data security…

With the three pillars of observability considered more or less canon for IT monitoring philosophy these days, and logging being one of those pillars, it’s important to understand the tools, systems, and solutions that help IT practitioners do a good job of aggregating, normalizing, and leveraging logs in all their forms to provide improved insight…

There are few things more important in your IT infrastructure than database performance. DB performance metrics can be easily tracked, and there’s no excuse for not doing so. There are several common database problems you’re likely to encounter when managing a large IT network, and solving these quickly can make a big difference in terms…