As your business grows, so will the size of your team and the number of IT assets that they use. Today’s workplace requires a variety of devices such as computers, smartphones, and tablets. However, IT asset discovery can be a time-consuming endeavor. By “discovery”, we mean the process of cataloging all of the IT assets…

Service desk software usually comes in two flavors – on-premises tools or cloud solutions. With cloud help desk software, you get an almost infinitely scalable solution without the hassle of having to set everything up from scratch on your company’s computers. There are many web-based help desk solutions your business can take advantage of. Selecting…

Your Information Technology (IT) ticketing system manages requests. However, merely having help desk software doesn’t guarantee efficiency, quick resolutions, or satisfied customers. With a constant stream of incidents and a backlog of service requests to manage, it’s essential to know how to get the most out of your help desk. Fortunately, there are some useful…

Employee Self-Service (ESS) portals provide collections of tools that help your service desk deal with requests more efficiently. Without an ESS portal, your agents may have to start from zero with each new request, which can cause slower resolution times. ESS portals should include a knowledge base, which can be used both by agents and…

Incidents, essentially issues users encounter with their daily work tools and technology, disrupt employee productivity and impact IT service operations, particularly when service desk technicians manage them inefficiently.  Examples include asset malfunction, network failure, or software incompatibilities, potentially escalating to problems affecting employees, business operations, and end-user experiences. With IT responsibilities growing and support teams…

Using service desk software can help you significantly enhance your team’s workflow. However, to maximize the value derived from an IT service management (ITSM) solution, it’s important to know which service desk metrics and Key Performance Indicators (KPIs) to track. There are a handful of essential metrics you can analyze to boost accountability, increase productivity,…

As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through…

Incidents, essentially issues users encounter with their daily work tools and technology, disrupt employee productivity and impact IT service operations, particularly when service desk technicians manage them inefficiently.  Examples include asset malfunction, network failure, or software incompatibilities, potentially escalating to problems affecting employees, business operations, and end-user experiences. With IT responsibilities growing and support teams…

It can be messy—and oftentimes overwhelming—when your log prints piles of errors or warnings. As you execute programs with front-end languages like JavaScript, your web console keeps log entries. You can access log entries from your web console with browsers such as Firefox, Google Chrome, etc. Logging simply involves keeping track of all the changes…

There are several remote desktop tools available on the market today, which can make it difficult to choose the one best suited to your company’s individual needs. Although Splashtop is a very popular remote access tool with a global customer base, it isn’t a one-size-fits-all solution and you may find another tool is better able…

When you host applications on Microsoft web server technology Internet Information Services (IIS), your system administrators must carry out the ongoing task of IIS log analysis. This means they monitor the variables indicating whether IIS-hosted applications are running at optimal performance. You can also use IIS logs to check the security and integrity of said…

As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through…

Your Information Technology (IT) ticketing system manages requests. However, merely having help desk software doesn’t guarantee efficiency, quick resolutions, or satisfied customers. With a constant stream of incidents and a backlog of service requests to manage, it’s essential to know how to get the most out of your help desk. Fortunately, there are some useful…

Staying cyber secure is essential in any modern business. Unfortunately, any system with a human element is going to include inherent weaknesses that make maintaining a secure posture more difficult. Intrusion detection systems have become particularly important in recent years. No matter how strong you make your user access policies, bad actors are always going…

Businesses are moving their entire infrastructure to the cloud due to its incredible virtual services, proactive support, and better scalability. However, with increased exposure to the internet and cloud, organizations’ threat surface also increases significantly. A DDoS attack is one of the most common cyber threats affecting business productivity and connectivity across the globe. Recent…

In the last decade, IT infrastructure has evolved significantly. From small startups to established enterprises, everyone has gradually shifted their systems, data, and applications to the cloud. However, this transition is far from over; the tools and technologies for application delivery via containers, microservices, serverless, and other cloud-native technologies are still going through a refinement…

Routers are critical networking components that help segregate and manage business networks. Since routers handle a majority of the network traffic, router logs contain rich information pertaining to network activity. You can use this information to debug network issues, identify malicious activity, and remediate problems early on. What Information Do Router Logs Contain? Depending on vendors and…

Managing sensitive files and folders is challenging because it requires constant monitoring to avoid unauthorized access. Since modern file systems support inherited permissions, restricting access and implementing the principle of least privilege can be challenging without the use of proper permissions management tools. In this article, we’ll discuss how organizations can manage files in their…

What Is File Integrity Monitoring (FIM)? File Integrity Monitoring (FIM) is a cybersecurity practice employing dedicated FIM tools for monitoring critical system files, directories, OS components, network devices, and more to detect any unauthorized changes. FIM tools rely on different verification methods to compare a current file state with a baseline state and raise alerts…

What Is Load Balancing? Load balancing is the process of dividing the traffic on the network across multiple servers through a tool known as the load balancer. This tool acts like a router directing the inbound traffic on different servers as and when required. However, unlike a router making the decision to route traffic based…

Your database is one of the most crucial components of your application. When your application grows in scale and complexity, it becomes essential to ensure your database performs optimally. You can speed up the rendering of your web pages or refactor your APIs for a faster response, but any performance bottlenecks in your database will…