5 Best Free Help Desk Software and Ticketing Systems in 2023
To ensure business success, it’s important to have a well-managed customer service system. Help desk software and ticketing systems can help, but finding the right one can be challenging. In this article, we’ve compiled a list of the best five free help desk ticketing systems. The Importance of Help Desk Software in Managing Customer Service TOP…
Ultimate Guide to ITIL Event Management Best Practices
A strong relationship between an IT department and a business team doesn’t develop by chance. As such, many businesses choose to use the comprehensive, consistent guidance offered by frameworks like the Information Technology Infrastructure Library (ITIL) to foster such relationships. Currently overseen by AXELOS, ITIL has been around in some form since the 1980s and…