Best Helpdesk Ticketing System

Whether you’re managing tickets for employees, customers, or both, having a service desk ticketing system in place is essential. These platforms take the exhaustive task of IT ticket management and turn it into a streamlined operation making life easier for everyone involved. Through automated workflows, ticket categorization protocols, and prioritization practices, your team can tackle … Read more Best Helpdesk Ticketing System

Apple Remote Desktop Overview – How to Remote Access Mac

Imagine this: an employee at the satellite office across the country is having computer trouble, but they use an Apple device. Or maybe you have dozens of Mac end-user devices to reach, update, troubleshoot, or otherwise manage, but you don’t have time to find each device and manually address the issues. Since many IT professionals … Read more Apple Remote Desktop Overview – How to Remote Access Mac

How to Use FTP on a Mac

IT professionals looking to use FTP on a Mac must fully understand what FTP is, the risks involved, and the tools available to help them increase efficiencies and keep sensitive information secure. To understand how to use FTP on a Mac, it’s important to fully grasp what FTP is and how it works. File transfer … Read more How to Use FTP on a Mac

4 Best Software Deployment Tools

Software deployment tools are an IT professional’s best friend. They elevate existing update services, automate deployment tasks, put security best practices in place, and monitor user activity and application functioning. Without these tools, IT teams spend hours manually deploying and tracking rollouts. This takes time and resources away from other important tasks. With so many … Read more 4 Best Software Deployment Tools

How to Boost Your APM Solution With Log Management

While everyone knows application monitoring is an essential part of running awesome software services, understanding whether you need application performance management (APM) or log management isn’t so straightforward. Both techniques involve collecting data that describe your application’s behavior, and both help you analyze that data. Despite the similarities between APM and log management, they serve … Read more How to Boost Your APM Solution With Log Management

Is OneDrive Secure? Microsoft OneDrive for Business Security Risks

Microsoft OneDrive for Business is a cloud-based storage platform designed to help you organize, access, edit, update, and send files across devices. In 2014, Microsoft launched OneDrive, a rebranding of its original storage platform SkyDrive, with a mission to simplify cloud storage for all. Many businesses choose OneDrive because it offers many opportunities to share … Read more Is OneDrive Secure? Microsoft OneDrive for Business Security Risks