Help desk software helps companies resolve tech issues faster, eliminating menial tasks and allowing IT departments to resolve complaints more efficiently. Through the organization of information, streamlined workflows, and the elimination of time-consuming manual processes, support specialists can focus on what they do best: addressing requests that demand their particular expertise. Too often, help desk … Read more Who Benefits the Most from Your Help Desk Tool?
The quality of the customer service your company provides cannot only make or break your reputation; it can have a significant impact your bottom line. According to the 7, Inc. 2016 Customer Engagement Report, almost half (47%) of customers would take their business to a competitor within a day of experiencing poor customer service, and … Read more Three Simple Tools for Improving Customer Service