Help Desk

As companies scale and the volume of service requests increases, service desk software can significantly improve service operations and ensure customer satisfaction. Help desk software assists technicians by automating routine tasks such as ticket creation, assigning tickets to specific technicians, and tracking service tickets until closure. In fact, adopting the right service desk software can … Read more Spiceworks Help Desk vs. SolarWinds Web Help Desk Comparison

Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using multiple monitors can increase a user’s productivity by up to 30% or more. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may seem like … Read more Best Multi-Monitor Support Tools for Mac and Windows Remote Sessions

For IT teams and network admins who need to resolve technical issues, getting to the root of the problem without getting in the way of other peoples’ work can be difficult. You need to figure things out before they cause issues across your network, but you can’t bring everything to a halt to do it. … Read more 5 FREE Remote Desktop Software

TeamViewer long enjoyed the advantage of being the primary remote management software solution in IT, but complaints about the high price point and a series of worrisome hacks have left many seeking out alternatives. Though TeamViewer is still a very useful solution with plenty of helpful functionalities, it’s in the best interest of any IT … Read more Top TeamViewer Alternatives

The quality of the customer service your company provides cannot only make or break your reputation; it can have a significant impact your bottom line. According to the [24]7, Inc. 2016 Customer Engagement Report, almost half (47%) of customers would take their business to a competitor within a day of experiencing poor customer service, and … Read more Three Simple Tools for Improving Customer Service