Employee Self-Service (ESS) portals provide collections of tools that help your service desk deal with requests more efficiently. Without an ESS portal, your agents may have to start from zero with each new request, which can cause slower resolution times. ESS portals should include a knowledge base, which can be used both by agents and … Read more What Is ESS? Definition and Top Tools
Managing sensitive files and folders is challenging because it requires constant monitoring to avoid unauthorized access. Since modern file systems support inherited permissions, restricting access and implementing the principle of least privilege can be challenging without the use of proper permissions management tools. In this article, we’ll discuss how organizations can manage files in their … Read more 5 Best NTFS Permissions Reporting Tools
As businesses grow and expand their technology usage, technical support requires the utmost attention. Handling an increasing number of IT service requests while improving customer satisfaction, minimizing resolution times, and optimizing operational costs can be overwhelming for organizations. Organizations need a mechanism to help manage service and IT support problems without letting anything fall through … Read more What Is the Ticketing Process?
IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Involving everything from routine maintenance to more complex tasks, the IT department is always busy maintaining company productivity. Without efficient help desk software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle … Read more Seven Powerful Reasons You Need Efficient Ticket Management
In the last decade, IT infrastructure has evolved significantly. From small startups to established enterprises, everyone has gradually shifted their systems, data, and applications to the cloud. However, this transition is far from over; the tools and technologies for application delivery via containers, microservices, serverless, and other cloud-native technologies are still going through a refinement … Read more How to Monitor Your Logs: Best Practices and Top Log Monitoring Software
When it comes to providing IT support, it’s ideal to minimize the time and money you spend on processes while ensuring timely responses to all requests. However, if you’re not following ITIL best practices, it’s easy for tickets to pile up and slow down your team’s ability to process them. Fortunately, implementing most of these … Read more 7 ITIL Service Desk Best Practices You Should Know (And Apply)
Remote support tools such as Dameware® Remote Everywhere (DRE™) are now crucial in the fast-paced IT environment. This article provides an overview of DRE, how it works, its pricing structure, and how it stands out from competitors like LogMeIn. What Is Dameware Remote Everywhere? How Does Dameware Remote Everywhere Work? The Difference between LogMeIn and … Read more Dameware Remote Everywhere Review and Pricing
As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to … Read more Guide to Proactive IT support and problem solving with dedicated tools
Each industry has standards and regulatory compliance concerns. The health care industry arguably has the most well-known, thanks to the Health Insurance and Portability Accountability Act (HIPAA) and its efforts to keep electronic protected health information (ePHI) safe. HIPAA compliance is essential for organizations that store, maintain or transmit ePHI and staying on top of … Read more Your Help Desk Can Be a Powerful Ally in Maintaining HIPAA Compliance
The Oracle latch free wait event occurs when a session needs a latch, tries to get the latch, but fails because someone else has it. So, it sleeps with a wait on latch free, wakes up and tries again. The time it was asleep is the wait time for “latch free.” There is no ordered … Read more Oracle Latch Free Wait Event