General IT

Microsoft OneDrive for Business is a cloud-based storage platform designed to help you organize, access, edit, update, and send files across devices. In 2014, Microsoft launched OneDrive, a rebranding of its original storage platform SkyDrive, with a mission to simplify cloud storage for all. Many businesses choose OneDrive because it offers many opportunities to share…

With more of our workforce working from home (WFH) than ever before, MSPs need new tools to help combat challenges associated with WFH to achieve business continuity.

Rather than using multiple tools to provide a comprehensive range of services to customers, MSPs should consider the benefits of utilizing all-in-one software.

The future of work is remote. With many working environments undergoing drastic change, real-time and automated remote monitoring and management (RMM) of IT infrastructure becomes critical for businesses. Organizations are turning to RMM tools for monitoring remote endpoints and networks to automatically detect and remediate operational bottlenecks and security threats. They help businesses keep up…

Managed services providers (MSPs) today face an increasing number of challenges as they endeavor to keep pace with evolving technology, changes in business practices, and the constant advancement of security threats. This article will outline the major challenges MSPs are likely to encounter and how software designed for them can help tackle these challenges. The…

Managed services providers (MSPs) face a growing number of challenges as they try to keep up with evolving business practices, changing technology, and the sophisticated nature of modern cybersecurity threats. Simply put, MSPs grapple with the same security challenges that every business today must face—but they have the added responsibility of safeguarding the sensitive data…

Organizations can face disruption due to unexpected events: human-made and natural disasters, cyberattacks, or unexpected system failures. It is imperative to strategize and implement disaster recovery before disaster can impact operations and lead to significant revenue losses and customer attrition as a result of bad experiences. Organizations should continually test their disaster recovery plans and…

As businesses rely on data to serve all facets of their operations, it has become crucial to safeguard business-critical information from data breaches, hardware or software failures, and system crashes. Although modern computing environments often use virtual machines to ensure application provisioning, better availability, high performance, and server security, even a small breach or malicious…

Help improve service delivery and better satisfy customers by achieving efficient and consistent document management with the help of a few key tools.

The configuration, or topology, of a network is key to determining its performance. Network topology is the way a network is arranged, including the physical or logical description of how links and nodes are set up to relate to each other. There are numerous ways a network can be arranged, all with different pros and…

The advent of virtualization technology revolutionized the way hardware could be used in many different businesses. Virtualization of applications and desktops has allowed easier access to users and employees, making remote work increasingly possible, and the virtualization of networks, storage, and servers improved efficiency and performance metrics for organizations in need of powerful and reliable…

Want to learn something new about current trends in technology? Without changing out of your pajamas? This year, some of the most popular tech conferences, expos, and tech summits are offering interactive, virtual events you can attend from the comfort of your home—and several are free to watch. So, forget camping out for the best seat to watch the keynote speaker or worrying about…

Looking for an updated list of technology events? Check out our latest blog on virtual tech conferences to attend for 2022! Are you looking for the best conferences or events to attend to learn what’s new in the IT world? We’ve put together the top conferences and organized them according to topic to help you…

Password management solutions help organizations better adhere to best practices by allowing employees to generate strong passwords automatically and administrators to set password policies, like requiring password resets during a specific timeframe. Organizations generally use an enterprise password manager (EPM) to make it easy to create and enforce password policies. Poor password hygiene can lead…

When it comes to IT services, customers’ expectations are increasing, especially when it comes to convenience, flexibility, and faster issue resolution. It is crucial for market leaders to develop effective strategies, embrace innovative technologies, and automate support services to deliver a seamless support experience. This is where choosing the right customer or client portal software…

In 2002, Congress passed the Sarbanes-Oxley Act, named after its sponsors Senator Paul Sabanes (D-MD) and Representative Michael G. Oxley (R-OOH-4). Instituted “to protect investors by improving the accuracy and reliability of corporate disclosures made pursuant to the securities laws,” the Sarbanes-Oxley Act (commonly referred to as SOX) established a stricter protocol for internal controls…

Professional services automation (PSA) software helps service-based organizations, such as IT consultants, IT consulting firms, and managed services providers (MSPs), ensure service delivery, manage projects and scheduling, optimize workforce and resource utilization, and improve margins. The principal goal of implementing and relying on a PSA solution is to increase efficiency throughout the organization by automating…

Email is the backbone of business communication for most organizations, and being an indispensable communication medium, it is highly vulnerable to cyberattacks. Today, email security challenges have become increasingly sophisticated and threatening to businesses. The drastically rising number of phishing and ransomware attacks pose challenges that can severely dent an organization’s brand image and reputation….

Not all IT professionals are clear on IDS vs. IPS, even though these concepts are important for overall network security. Think of it this way: security alerts and responses go together. A burglar alarm won’t do you much good if it doesn’t somehow deter crime in progress. On the other hand, having the cops show…

As organizations invest more heavily in their digital infrastructure, the consequences of data breaches and cybersecurity attacks have also increased. Research from the Ponemon Institute indicates that the average cost of a data breach in 2018 rose by 6.4% compared with the previous year to a total of $3.86 million. Related to that, the average…

When you’re having problems with your network, nothing can feel like a bigger headache. You can’t figure out where the problem is or what’s causing it, and as soon as you solve a problem with one machine, another problem pops up somewhere else. But troubleshooting and identifying network problems can be straightforward. There are some…