Each of these cybersecurity solutions on the market can help modern MSPs better serve their customers in a digital environment full of threats.
For a cybersecurity strategy to succeed, it must evolve continuously to keep pace with the increasingly sophisticated efforts of hackers. Most importantly, a successful cybersecurity strategy requires a multi-pronged effort that covers a range of systems and operations.
One of the key reasons small businesses are targeted by hackers is because they’re less likely than large organizations to have a robust and comprehensive cybersecurity strategy, or the resources to implement one. In other words, they can be an easy target. To combat this risk, managed services providers (MSPs) must help their customers develop a cybersecurity plan comprehensive enough to account for all potential threats and vulnerabilities. It should cover system monitoring and management, antivirus, endpoint detection and response, email protection, backup and recovery, and much more. If even one of these areas is unaccounted by your cybersecurity strategy, your MSP and its customers may be vulnerable.
This guide will provide a list of the top cybersecurity software solutions available for MSPs in 2020, covering the key cybersecurity areas that your company should be taking into consideration. But before choosing a tool that will work for you, let’s discuss what cybersecurity is and why it’s so important for MSPs.
What is cybersecurity?
Cybersecurity refers to the use of network architecture, software, and other technologies to protect businesses and individuals from cybercrime and cyberthreats. The aim of cybersecurity is to prevent or mitigate harm to or misappropriation of computer networks, applications, devices, and data caused by criminal or unauthorized actions.
Cybersecurity is an umbrella term that applies to an array of operations and solutions, including but not limited to antivirus, endpoint detection and response, IT documentation, password management, and more.
Why Is cybersecurity important for MSPs and their customers?
Sadly, MSPs have also become a popular and common target for hackers. Cybercriminals want to infiltrate an MSP’s systems not just for company information, but for the information they can then steal from the MSP’s customers. MSPs are prime targets because they can provide a gateway into all the other companies affiliated with them.
The consequences of cyberattacks on MSPs can be disastrous. In a recent study on the state of MSP cybersecurity, 200 MSPs in the U.S. were surveyed regarding their position on cyberattacks. In the event of a cyberattack, 43% of MSPs claim their organization would be held solely accountable if one of their customers experienced a cyberattack. Worse still, 83% of MSPs say their customers would take legal action against them in the event of a cyberattack. Essentially, MSPs are under immense pressure to prevent cyberattacks, or risk sky-high legal fees and loss of reputation.
Cybersecurity software for MSPs
To give you a better sense of the options on the market for today’s MSPs, here are seven of our favorite software choices we can recommend.
SolarWinds offers two options for all-in-one Remote Monitoring and Management solutions for MSPs—SolarWinds® RMM and SolarWinds N-central®. Both solutions offer enterprise-grade antivirus (AV) and endpoint detection and response (EDR) capabilities to help you better protect your customers from a range of modern threats.
The EDR features include automated rollback, policy-driven automation, near real-time file analysis, a signatureless approach, behavioral artificial intelligence engines, forensic analysis, and protection even when endpoints are offline. These features are designed to help MSPs prevent, detect, and respond to ever-changing threats, as well as recover rapidly when ransomware and other exploits strike.
The AV capabilities include extensive signature-based scanning, heuristic checks, active protection and behavioral scanning, default policies, powerful customization, and endpoint branding. Both SolarWinds RMM and N-central are built with power and security in mind—but there’s likely one solution that suits the needs of your specific MSP better than the other. To help you decide which solution is for you, here is a brief outline of some key differentiating factors.
If your business needs a cybersecurity solution to help get started right away, SolarWinds RMM can help you get up and running almost immediately. RMM gives you access to a versatile suite of MSP RMM tools, helping you secure, maintain, and improve your customers’ IT systems. If you’d like to try RMM before committing, a 30-day free trial is available here.
On the other hand, if you’re a large IT business or multi-site enterprise that has outgrown your previous management and monitoring solution, N-central is likely the software for you. This tool is a highly scalable and customizable MSP remote monitoring and management solution that offers built-in AV and web protection, backup and recovery, PSA integrations, rapid remote control, multiple add-on security services, and an on-premises operations option if required. You can access a 30-day free trial here. As all-in-one tools, both RMM and N-central are good options for companies looking for one powerful solution to unlock a range of capabilities to manage your customers.
SolarWinds Passportal is a cloud-based password management solution that gives MSPs the ability to manage access, passwords, and IT documentation on behalf of their customers. This tool offers all the capabilities necessary to implement password management best practices, with auto-generation of complex passwords that protect your systems from hackers intent on infiltrating your accounts. Passportal features built-in documentation management capabilities, which can be useful during an audit and can help standardize service delivery.
Passportal stores credentials and knowledge in an encrypted password vault. To ensure that MSPs and their customers rest easy, access to the vault is secured with multi-factor authentication (MFA) and role-based permissions. To learn more, request a demo here.
SolarWinds Mail Assure is a cloud-based email security tool designed to help your customers stay in control while providing email protection for both inbound and outbound email. Mail Assure helps protect customers by using data gained from more than two million domains, with a 99.999% filtering accuracy. The tool offers real-time pattern threat recognition, leveraging a range of filtering technology to include anti-phishing and impersonation protection features. Mail Assure also offers support for SPF, DKIM, and DMARC, so you can take every possible measure to prevent spoofing emails and email phishing attempts.
With machine learning technology, Mail Assure delivers a highly advanced solution that can help MSPs protect users against even emerging email-borne threats. A 30-day free trial of Mail Assure is available here.
Jump Cloud is a tool that allows you to securely manage identity access, with native account creation across Windows, macOS, and Linux devices. This solution offers full event tracking and visibility. It delivers a unified point of user management and authentication, without the need for on-premises servers or infrastructure. You can securely connect users to their servers, apps, files, networks, and workstations. Jump Cloud includes MFA, group management capabilities, public SSH key management, and more. A free version of Jump Cloud is available.
To prevent data loss, it’s crucial for MSPs to provide their customers with the ability to create rapid backups and restores in the cloud. SolarWinds Backup lets you easily save your users’ work and remotely restore the last working copy of a machine. In the event of a hack, an effective backup solution can ensure business continuity and protects data from loss and theft. This tool can create backups for your server, workstations, documents, and Microsoft 365.
SolarWinds Backup takes a security-focused approach to storage. It uses global certified data centers, regional data storage, and AES 256-bit data encryption both at rest and in transit. Overall, this backup solution is ideal for MSPs hoping to enhance their cybersecurity strategy with recovery and continuity measures. A 30-day free trial is available for MSPs looking to give it a try.
With Acunetix, you can prioritize and classify detected issues, informing how you invest your time. You can also create management and compliance reports to help you identify what to address. A demo is available for MSPs interested in seeing how it works.
Heimdal Security offers a range of cybersecurity solutions, providing privileged access management, unique threat detection, and threat remediation. Heimdal Security’s privileged access management (PAM) solution features a built-in safety by design architecture, which empowers IT administrators and users to enhance productivity and boost endpoint security.
Heimdal’s unique threat detection solution includes an integrated suite of unique EPR, EDR, HIDS, and HIPS technologies. These capabilities empower your entire endpoint environment, improving threat remediation and cost efficiency.
The threat remediation solution provides a range of DNS traffic filtering and automated patch management utilities. This helps prevent even the most sophisticated threats from compromising your MSP. A free demo of Heimdal is available.
Selecting the best cybersecurity software for your MSP
As cybercrime continues to evolve, having a comprehensive suite of cybersecurity tools becomes increasingly important for MSPs. It’s crucial that the cybersecurity tool or tools you choose are comprehensive enough to cover all potential risks and threats. MSPs need access to advanced and dependable tools that help them keep their systems and their customers’ systems secure. No matter your cybersecurity requirements, these products can help.