Staff Contributor With an influx of customer requests and a shortage of IT resources, incident management is becoming a big source of stress for understaffed support teams. In this article, I’ll help IT teams evaluate which software they should implement to meet their needs. I’ll also describe how a help desk system with a sufficient ticketing system … Read more5 Best Help Desk Software Solutions Reviews in 2019
With the spread of remote work and contractual employees, business file sharing has never been more important. The right software solution needs to handle massive file sizes without a hitch, but it also needs to be optimized for secure file sharing. Fortunately, there are a number of great solutions on the market, so much so … Read moreBest Solutions for Business File Sharing in 2019
Imagine this: an employee at the satellite office across the country is having computer trouble, but they use a Mac device. Or maybe you have dozens of Mac end-user devices to reach, update, troubleshoot, or otherwise manage, but you don’t have time to find each device and manually address the issues. Since many IT professionals … Read moreMac Remote Access Overview
IT professionals looking to use FTP on a Mac must fully understand what FTP is, the risks involved, and the tools available to help them increase efficiencies and keep sensitive information secure. To understand how to use FTP on a Mac, it’s important to fully grasp what FTP is and how it works. File transfer … Read moreHow to Use FTP on a Mac
Software deployment tools are an IT professional’s best friend. They elevate existing update services, automate deployment tasks, put security best practices in place, and monitor user activity and application functioning. Without these tools, IT teams spend hours manually deploying and tracking rollouts. This takes time and resources away from other important tasks. With so many … Read more4 Best Software Deployment Tools in 2019
For most IT teams, selecting the right permissions reporting tools is a high priority. Understanding access rights across an organization’s network is crucial when striving to protect sensitive or confidential information and having proof of permissions management is a fundamental tenet of compliance with internal controls regulations. Because of New Technology File System (NTFS) permissions … Read moreBest NTFS Permissions Reporting Tools 2019
While everyone knows application monitoring is an essential part of running awesome software services, understanding whether you need application performance management (APM) or log management isn’t so straightforward. Both techniques involve collecting data that describe your application’s behavior, and both help you analyze that data. Despite the similarities between APM and log management, they serve … Read moreHow to Boost Your APM Solution With Log Management
Passed in 1996, the Health Insurance Portability and Accountability Act (HIPAA) was established to improve the healthcare system’s storage and use of patient data. As health insurance and healthcare services modernize and digitalize, more health information is stored, transferred, and updated digitally. While this streamlines many administrative and care delivery functions, it also poses a … Read moreWhat is HIPAA Compliance?
As organizations invest more heavily in their digital infrastructure, the consequences of data breaches and cybersecurity attacks have increased in turn. Indeed, research from the Ponemon Institute indicates that the average cost of a data breach in 2018 rose by 6.4% compared with the previous year to a total of $3.86 million. Related to that, … Read moreWhat is a Data Breach? Ultimate Guide to Cyber Security Breaches in 2019
Microsoft OneDrive for Business is a cloud-based storage platform designed to help you organize, access, edit, update, and send files across devices. In 2014, Microsoft launched OneDrive, a rebranding of its original storage platform SkyDrive, with a mission to simplify cloud storage for all. Many businesses choose OneDrive because it offers many opportunities to share … Read moreIs OneDrive Secure? Microsoft OneDrive for Business Security Risks