DNS Made Easy

[lgturi]

Does anyone out there have experience with DNS Made Easy? I am interested in moving a customer's DNS hosting there, but I have never heard of them before.

[DNSstuffII]

I have often heard of DNS Made Easy, although I have no personal experience with the service. At the same time, however, I have also heard nothing negative about them. Anyone here with experience of the service is free to add comments.

I did find the following review. I did not read it in its entirety:

http://m7tech.net/system-administration/service-review-dns-made-easy/

-David

[rmmayer]

I recently tried to use their backup mail service-thought I'd save myself a few bucks.  Turns out their service had a forwarding restriction that was not present on other backup mail services I had used.

But the worst was that when I tried to talk to customer service, I found that first they didn't read and/or understand my configuration, only worked 9-5 in some time zone, and were unwilling to raise the issue to someone who understood, and then just ignored my requests for a refund.

I regret ever trying them. Not worth the aggravation.

[tiggee]

When configuring back up mail service with DNS Made Easy, you are required to enter only the domain name you wish to back up email for (example.com).  You are then provided with 3 additional MX records that must be added to your DNS records for the configured domain name, in addition to your primary mail server (the first destination for email). Mr. Mayer configured his Back up mail service using the fully qualified domain name of his mail server, rather than the name of the domain itself which is what caused his problem.  This issue was immediately told to Mr. Mayer but he was not willing to make the change in his configuration or accept that we require a domain name and not a mail server name.  All backup mail services offered in the world require a domain name (not a backup email server).

Rather than entering mayermail.net into the domain name field, he insisted on using the FQDN of his mail server which was “local.mayermail.net”. This is why his Back up MX service did not work correctly. On top of the incorrect domain name provided by Mr. Mayer he also had incorrect MX records configured incorrectly. As you can see below he even tried to put an IP address in his MX record (which does not comply with and DNS RFCs and he would loose email right there):

mayermail.net mail is handled by 4 67.212.232.108.
mayermail.net mail is handled by 5 etratek.com.

Even though DNS Made Easy has a no refund policy management reviewed Mr. Mayer’s request and decided to approve his refund request.  Because his credit card information was not stored on file (he requested this) he was told to submit a fax request which was never received.   So the configuration problem and the refund request were both answered to Mr. Mayer within hours but he chose (at this point) to do nothing about them.

Since this time Mr. Mayer has fixed his MX records to comply with basic RFCs so at least we are happy to see that Mr. Mayer is now receiving email again.  DNS Made Easy was happy to assist this user in correcting his MX record problems even though he did not use our DNS services from DNS Made Easy.

DNS Made Easy is always happy to discuss this support issue or any support issue that users are willing to address in public forum with anyone that posts them.