DNSSTUFF FREQUENTLY ASKED QUESTIONS

Below are some of our most frequently asked questions and their answers. If you don’t see your question answered, feel free to contact us.

DNSstuff Site:

Q: Does DNSStuff provide domain registration, DNS hosting or web/email hosting?

Q: When I visit your website, the IP geolocation that is showing for my IP is incorrect. Why does this happen?

Q: Which browsers do you support?

Q: Do you have downloadable versions of your products?

Q: Do you have an iPhone app for your tools?

Tools General:

Q: Do your tools support IPv6?

Q: Do you have any tools that can check the validity of DNSSEC records?

Q: Why should I choose DNSstuff over other DNS and IP management tool sites?

Professional Toolset:

Q: Your whois tool seems to be caching information. How do I get fresh results?

Q: When I request a whois look up, I get a "quota exceeded" message. Can you extend your quota or use different request-methods so this issue can be resolved?

Q: DNSReport is showing a mismatched glue error. How do I resolve this?

Q: I have problems with larger ISPs, such as AOL & Yahoo, blacklisting my email. When I run the Spam Database Lookup Tool, I get a list of servers that highlight any database that my mail server appears on. How can I tell which lists AOL & Yahoo use so I know if my emails to those servers are being blocked?

MSTC:

Q: MSTC is showing a DNS mismatch. What does this mean?



DNSstuff Site:

Q: Does DNSStuff provide domain registration, DNS hosting or web/email hosting?

A: No, DNSStuff is not a registrar and we do not host DNS or Websites for anyone.

Q: When I visit your website, the IP geolocation that is showing for my IP is incorrect. Why does this happen?

A: We use a 3rd party tool for our IP geolocation called IP2Location. If your IP address is incorrect when you visit our site, we suggest you contact them directly so they can fix it.

Q: Which browsers do you support?

A: For the best performance and results we recommend Google Chrome v20.x or later, Firefox v14.x or later, or Internet Explorer v9 or later.

Q: Do you have downloadable versions of your products?

A: None of our products are currently downloadable. Access to these products is available through your DNSStuff.com account.

Q: Do you have an iPhone app for your tools?

A: Here at DNSStuff we invite our customers to help drive the features and functionality of our products. Please feel free to submit your request or comments to our Thwack community: Thwack account.

Tools General:

Q: Do your tools support IPv6?

A: At this time our tools do not support IPv6.

Q: Do you have any tools that can check the validity of DNSSEC records?

A: DNSreports will check to see if DNSSEC records exist. However, at this time we are unable to validate them. We hope to add this feature in the future. If you’d like to see this added, be sure to submit your request to our community site so that others can comment: Thwack

Q: Why should I choose DNSstuff over other DNS and IP management tool sites?

A: DNSstuff offers many advantages over other sites. DNSstuff provides a comprehensive, easy to use set of tools, in a simple user interface. Read more reasons here.

Professional Toolset:

Q: Your whois tool seems to be caching information. How do I get fresh results?

A: Please click on Get fresh results at the top of your whois information.

Q: When I request a whois look up, I get a "quota exceeded" message. Can you extend your quota or use different request-methods so this issue can be resolved?

A: The quota is not something that we set. The whois servers that we are querying are the servers that set the quota. There is not much we can do about this error. Waiting for the server to allow connections from our tool again is the only available option.

Q: DNSReport is showing a mismatched glue error. How do I resolve this?

A: Verify the nameservers listed in your DNS zone file for your domain match those you’ve given to your registrar. Also, verify the IP addresses you’ve given to your registrar have matching NS records in your zone file.

Q: I have problems with larger ISPs, such as AOL & Yahoo, blacklisting my email. When I run the Spam Database Lookup Tool, I get a list of servers that highlight any database that my mail server appears on. How can I tell which lists AOL & Yahoo use so I know if my emails to those servers are being blocked?

A: Unfortunately, you cannot. The larger ISPs normally use proprietary software and will not share that information with you. The best thing to do would be to try and contact the ISP directly to see if they can help.

MSTC:

Q: MSTC is showing a DNS mismatch. What does this mean?

A: This means your reverse DNS entry does not match your forward DNS entry. If you recently made changes to your DNS records, this could be caused by not allowing for enough propagation time. Please allow at least 48 hours for changes to fully take effect. At times, the root servers still see the previous NS as authoritative. Remember to check to see which nameservers the root servers are looking at.