Support FAQs & Contact

Check out our Frequently Asked Questions, a list of common issues, questions, and troubleshooting suggestions. If you don't find your answer, submit a support case below.

Community Support & Discussion

The SolarWinds online community, thwack, contains thousands of IT professionals and customers of SolarWinds and DNSstuff ready to answer questions and discuss interesting IT topics. The DNSstuff forum on thwack is where you can discuss DNSstuff tools, ask questions, and generally get geeky with DNS.

Customer Service & Technical Support

To help answer your question quickly, we've created two avenues for assistance. Please choose the contact below that best matches your question and we'll do our best to get back with you as soon as we can.

If you need help with:

• Logging in to your account
• Updating your billing information
• Service renewals or licensing
• Purchasing services

If you need help with:

• Technical questions related to the use of your service
• Solving issues related to unexpected service behavior
• Reporting bugs, security issues, or other problems with services